CX Customer experience -min

President Biden today issued an executive order that broadly supports new efforts by the government to improve the quality of citizen interactions with the government, and requires17 Federal agencies to make customer experience (CX) improvements in 36 areas ranging from accessing retirement benefits to renewing travel passports.

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Federal money spending government

The Government Accountability Office (GAO) is concluding in a new report that the Technology Modernization Fund (TMF) has historically cost more to run than it collects in fees from agencies that it awards funding to, and that most of the savings estimates from older funded agency projects continue to be unreliable.

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COVID-19 vaccine
IT modernization data center

The Office of Management and Budget (OMB) on December 6 issued new Federal Information Security Management Act (FISMA) guidance to Federal agencies for Fiscal Years 2021-2022 that promotes agency action on several items in the Biden administration’s Cybersecurity Executive Order issued in May, and that also aligns with aspects of current Senate legislation on FISMA reform.

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White House

In a new memorandum from the Biden administration, Office of Management and Budget (OMB) Director Jason Miller detailed how the White House would like to direct $100 billion in Federal contracting opportunities to small disadvantaged businesses (SDBs).

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COVID-19 vaccine
OMB
Innovation

The Department of Treasury and the Office of Management and Budget (OMB) have made progress in validating data received from Federal agencies, but both of the agencies need to improve how that data is reported online, according to the Government Accountability Office.

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OMB

Jordan Burris – who serves as chief of staff for Federal CIO Clare Martorana, Deputy Federal CIO Maria Roat, and Federal Chief Information Security Officer (CISO) Chris DeRusha – will leave the Office of Management and Budget (OMB) November 12, he announced in a LinkedIn post.

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The Advisory Committee on Data for Evidence Building submitted its first-year report to the Office of Management and Budget (OMB), pursuant to the Evidence-Based Policymaking Act of 2018, detailing its findings and making a list of recommendations including establishing a permanent Federal Chief Statistician role to help improve agency data use.

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Data
White House
White House
website

The office in charge of building a government-wide shared services ecosystem for grants management plans to launch a website for grants management shared services marketplace by the end of the year and have all Federal service providers onboarded by mid-year 2022.

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Customer experience CX-min

In its annual update to Circular A-11, the Office of Management and Budget (OMB) made significant changes to section 280, which focuses on customer experience (CX) and service delivery.

The new changes provide a new expanded definition for customer experience – one that includes equity and designates CX as a priority instead of a nice-to-have.

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White House

The Office of Management and Budget (OMB) has set up Evaluation.gov, a portal that helps to meet the goals of the Foundations for Evidence-Based Policymaking Act (Evidence Act) by having agencies document plans and policies that guide evaluation efforts across the Federal government.

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White House

The White House Office of Management and Budget (OMB) issued a memorandum for agencies to improve investigative and remediation capabilities related to cybersecurity incidents, as directed by Executive Order (EO) 14028, Improving the Nation’s Cybersecurity.

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Emerging tech

A new report by the Information Technology and Innovation Foundation (ITIF) found that just two percent of over 1,000 forms that it reviewed on Federal websites comply with the 21st Century Integrated Digital Experience Act (IDEA).

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Office of Management and Budget (OMB) Acting Director Shalanda Young has delivered a report to Joe Biden assessing equity in government practices, and identifying significant existing barriers preventing historically underserved communities from accessing benefits and services in Federal programs.

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White House
Mask

The White House’s Office of Management and Budget (OMB) announced Federal employees will need to wear a mask inside of Federal buildings once again, in light of new guidance from the Centers for Disease Control and Prevention (CDC), suggesting those who are fully vaccinated wear a mask indoors in areas of substantial or high transmission.

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White House

The Office of Management and Budget (OMB) has issued new guidance for implementing the first part of the Foundations for Evidence-Based Policymaking Act of 2018 (Evidence Act), with an emphasis from the White House for agencies to build a culture of evidence.

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diversity
funding

The 14 percent year-over-year budget increase requested by the Biden administration for the Office of Management and Budget (OMB) for Fiscal Year 2022 would be devoted to hiring new career personnel across the agency, including increasing staffing that is critical for IT and cybersecurity oversight across the government.

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OMB

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