Reps. Gerry Connolly, D-Va., and Jody Hice, R-Ga., have sent letters to the IRS, Social Security Administration (SSA), U.S. Citizenship and Immigration Services (USCIS), Department of Veterans Affairs (VA), and the Centers for Medicare and Medicaid Services (CMS) seeking feedback on how the agencies are implementing the CASES Act.

[…]

The Office of Management and Budget (OMB) said in its annual report on governmentwide improper payments – defined as payments that shouldn’t have been made or were made for  incorrect amounts – jumped to 7.2 percent in Fiscal Year 2021 with the increase driven in part by soaring rates of unemployment insurance fraud during the coronavirus pandemic.

[…]

A new report from the Data Foundation is evaluating Federal agencies’ abilities to implement the Foundations for Evidence-Based Policymaking Act (Evidence Act), and makes eight recommendations to better implement the law’s evaluation provisions. Top among those asks are requests for more agency funding and personnel resources to properly implement the law.

[…]

Customer experience CX-min

President Biden released an executive order (EO) today with requirements for 17 different Federal agencies to make customer experience (CX) improvements across 36 areas. The order as a whole broadly focuses on ways Federal government agencies can create more seamless interactions with the public, Federal officials said on a press call explaining the White House directive.

[…]

The Office of Management and Budget’s (OMB) U.S. Digital Service (USDS) and the General Services Administration’s (GSA) 18F program must coordinate more consistently on developing agency guidance to eliminate overlap or duplication of guidance or conflicting guidance, according to a new Government Accountability Office (GAO) report.

[…]

CX Customer experience -min

President Biden today issued an executive order that broadly supports new efforts by the government to improve the quality of citizen interactions with the government, and requires17 Federal agencies to make customer experience (CX) improvements in 36 areas ranging from accessing retirement benefits to renewing travel passports.

[…]

Federal money spending government

The Government Accountability Office (GAO) is concluding in a new report that the Technology Modernization Fund (TMF) has historically cost more to run than it collects in fees from agencies that it awards funding to, and that most of the savings estimates from older funded agency projects continue to be unreliable.

[…]

COVID-19 vaccine
IT modernization data center

The Office of Management and Budget (OMB) on December 6 issued new Federal Information Security Management Act (FISMA) guidance to Federal agencies for Fiscal Years 2021-2022 that promotes agency action on several items in the Biden administration’s Cybersecurity Executive Order issued in May, and that also aligns with aspects of current Senate legislation on FISMA reform.

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White House

In a new memorandum from the Biden administration, Office of Management and Budget (OMB) Director Jason Miller detailed how the White House would like to direct $100 billion in Federal contracting opportunities to small disadvantaged businesses (SDBs).

[…]

COVID-19 vaccine
OMB
Innovation

The Department of Treasury and the Office of Management and Budget (OMB) have made progress in validating data received from Federal agencies, but both of the agencies need to improve how that data is reported online, according to the Government Accountability Office.

[…]

OMB

Jordan Burris – who serves as chief of staff for Federal CIO Clare Martorana, Deputy Federal CIO Maria Roat, and Federal Chief Information Security Officer (CISO) Chris DeRusha – will leave the Office of Management and Budget (OMB) November 12, he announced in a LinkedIn post.

[…]

The Advisory Committee on Data for Evidence Building submitted its first-year report to the Office of Management and Budget (OMB), pursuant to the Evidence-Based Policymaking Act of 2018, detailing its findings and making a list of recommendations including establishing a permanent Federal Chief Statistician role to help improve agency data use.

[…]

Data
White House
White House
website

The office in charge of building a government-wide shared services ecosystem for grants management plans to launch a website for grants management shared services marketplace by the end of the year and have all Federal service providers onboarded by mid-year 2022.

[…]

Customer experience CX-min

In its annual update to Circular A-11, the Office of Management and Budget (OMB) made significant changes to section 280, which focuses on customer experience (CX) and service delivery.

The new changes provide a new expanded definition for customer experience – one that includes equity and designates CX as a priority instead of a nice-to-have.

[…]

White House
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