The Department of Veterans Affairs has a huge mandate – to provide healthcare, benefits, and services to support the nation’s nearly 20 million veterans. In these extremely trying times, VA has met the health crisis with a remarkable expansion of IT-driven patient care capabilities, thanks to modernization of key underlying service architectures. VA innovated to outpace service demand during the coronavirus pandemic and as a result:
- Expanded telehealth capacity tenfold
- Increased telework capability
- Improved data analysis in its business intelligence unit
- Enhanced digital experience information and applications on VA.gov
On Wednesday, December 16 at 1:30 p.m. EST we heard from VA’s CIO Jim Gfrerer, who shared how the VA prepared for unprecedented demand and continues on the modernization fast track.
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