For Federal agencies, modern contact centers are essential to delivering better, faster government services. These digital channels are the first touchpoint for collaboration with one another, with citizens and service members, and with industry partners – and ensuring a positive customer experience is essential to success. So, how can teams modernize their digital services to drive efficiency and step up service delivery?

Join MeriTalk and ServiceNow on November 18 to learn how to innovate your agency’s contact center and deliver the modern digital channels that customers expect.

Federal and industry leaders will discuss:

  • Why the customer experience is critical to achieving mission objectives
  • How agencies can work together to create efficient, omnichannel contact centers
  • What steps teams can take to modernize digital channels with automation, reporting, and process improvement

Speakers

Alboum
Federal Chief Technology Officer
ServiceNow
Ball
General Manager of Customer Workflows
ServiceNow
O'Neill
Director, Delivery and Channel Operations, USAGov
General Services Administration
Ward
Division Chief, Organizational Change Management, Veteran Experience Office
Department of Veterans Affairs
ServiceNow

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Event and Registration Enquiries

Glori Rubio
703-883-9000 ext. 123